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Postage and Delivery Terms

 

POSTAGE AND DELIVERY TERMS

 


Here at Online Optics we pride ourselves on providing the best possible postage to your doorstep. It is of optimum importance to us that you get your eyewear as quickly as possible. To insure that this happens we only use Royal Mail TRACKED postage services.



All UK deliveries are FREE! We aim to get a UK parcel to you within 7 days of purchase or 14 days for all other worldwide destinations which are appropriately charge depending on their location.



We also understand that certain countries have specific guidelines for import taxes and border control for inbound parcels. In these situations, customers should be aware of their own particular country’s arrangements with postage delays and tax duties, which they may have to pay. We cannot be held responsible for any holdups in these circumstances.



Likewise if you have ordered eyewear from us and are using NHS or Accor vouchers as a form of payment your eyewear will not be posted until we have received your voucher to be redeemed.



In the unlikely event that a parcel has not turned up on time please get in touch via the Contact Us section. Here you will receive a quick response from us regarding any problem that may have occurred. We will then endeavour to trace your parcel or in the unfortunate event it has been loss in the delivery process, we will promise to send you a rapid replacement. If you have not received your parcel within 28 days of purchase or from the date of our receipt of your payment voucher we will refund you in full, no questions asked.   

  

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